Goldsby Smith

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Refund Policy

At Goldsby Smith, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied, our Refund Policy outlines the terms and conditions for returns, refunds, and exchanges.

  1. Eligibility for Returns

To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging.

Returns must be initiated within 30 days of delivery.

A valid proof of purchase (receipt or order confirmation) must be provided.

  1. Non-Returnable Items

The following items are not eligible for returns:

Custom or personalized wall clocks.

Items purchased on clearance or sale.

Items damaged due to misuse or mishandling by the customer.

  1. How to Initiate a Return

To start the return process:

  1. Contact us at info@goldsbysmith.com or call +1 (231) 244-4931 with your order details.
  2. We will provide instructions on how to return the item.
  3. Ship the item to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  1. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed within 7-10 business days to the original payment method.

Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective product).

  1. Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at info@goldsbysmith.com.

  1. Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 7 days of delivery with photos of the damage.

We will provide a replacement or full refund at no additional cost.

  1. Late or Missing Refunds

If you haven’t received a refund after the processing time:

Check your bank or credit card statement.

Contact your bank or credit card company, as it may take additional time for the refund to post.

If the issue persists, contact us at info@goldsbysmith.com or +1 (231) 244-4931.

  1. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us:

Address: 14868 Mayfield St, Detroit, MI 48205

Email: info@goldsbysmith.com

Phone: +1 (231) 244-4931